Colorado nonprofit director sues Greyhound over wheelchair carry failure that threatened to strand her in Glenwood Springs

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When the Greyhound bus rolled as much as Glenwood Springs and the wheelchair carry didn’t work, Julie Reiskin was just about caught.
She was in the course of a enterprise journey and wanted to make the about 90-minute journey to Grand Junction that night time. However when the wheelchair carry failed and he or she couldn’t board the bus as a result of she makes use of a motorized wheelchair, Greyhound wished her to attend 9 hours for his or her subsequent bus, which wouldn’t arrive in Glenwood Springs till three a.m.
Now Reiskin and the Colorado Cross-Incapacity Coalition, the place she serves as govt director, are suing Greyhound over the 2018 incident, which left Reiskin with a $396 taxi invoice. The lawsuit alleges that the bus firm violated the People with Disabilities Act and the Colorado Anti-Discrimination Act by failing to correctly keep the bus’ wheelchair carry.
“We now have to implement these legal guidelines,” Reiskin stated Tuesday. “These legal guidelines have been round for 30 years now. We should always have the ability to purchase a ticket and pay our fare and get on the bus similar to anybody else.”
Crystal Booker, a spokeswoman for Greyhound, declined to touch upon the lawsuit Wednesday, however a letter Greyhound despatched to Reiskin that was included within the court docket filings says the corporate took cheap measures to make sure the wheelchair carry was working and the corporate provided to reroute a coaching bus to select up Reiskin with solely about an hour delay, moderately than requiring her to attend for the three a.m. bus.
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Reiskin stated that the corporate didn’t make that supply till after she’d already known as for a taxi, and he or she declined the coaching bus possibility as a result of the accessible taxi was on the best way and since she was frightened that the coaching bus’ wheelchair carry could be damaged as effectively.
Greyhound has an extended historical past of violating federal and state anti-discrimination legal guidelines, Reiskin claimed within the lawsuit. She is looking for to be reimbursed for the taxi trip — which she stated the corporate promised to do however later refused — and needs to drive the corporate to raised keep its wheelchair lifts and coaching.
Greyhound buses are sometimes the one method for individuals who use wheelchairs to journey throughout Colorado, significantly in rural areas and mountain areas, Reiskin stated. On Tuesday, she was again in Grand Junction for her first journey in a couple of months, she stated.
“I really spent thrice as a lot to take Amtrak, as a result of I used to be afraid of one thing occurring with Greyhound,” she stated. “However that’s not at all times an possibility.”

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